Return Policy

At Jade grove holding Pvt Ltd, we strive to provide our customers with the highest quality cosmetics products. If you are not completely satisfied with your purchase, we’re here to help. 

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.

Contact Us

If you have any questions on how to return your item to us, please contact us:

Jade grove holding Pvt Ltd
113 5F,Borella Rd,Pannipitiya, Sri Lanka
Email: info@jadegroveholding.com
Phone: +94 71 054 7971

Last Updated: 2024-08-18